Assistant Community Manager

This position is located at Forest Village.
The Worcester brothers and their father founded Worcester Investments, a family-owned and operated real estate investment company located in Kansas City, Missouri.
After being founded in 2006, the family business began acquiring rental property in Oregon, where they lived at the time.
In 2007, Worcester Investments expanded into the Midwest area through a real estate connection and has continued to see steady growth each year.
In partnership with their investors, Worcester Investments has $500 MM assets under management, including 3,000+ apartment units in the Midwest area.
Worcester Investments employs a team of 100+ and was named Kansas City’s sixth fastest-growing company by the Kansas City Business Journal in 2015 and the 3,763rd fastest-growing private company in the U.
S.
in the 2019 INC.
5,000 publication.
Whew! Still with us? Cool.
Let’s talk about where you’d fit in: SUMMARY: The Assistant Community Manger is responsible for assisting the Community Manager with achieving occupancy, budget, maintenance and overall operational goals of the property.
DUTIES AND RESPONSIBILITIES: Assist with marketing.
Collect rent and handle delinquent accounts.
Assures that accurate leasing and administrative processes are being performed.
Assist with maintaining accurate payroll records.
Responsible for timely and accurate accounting of vendor billing and resident ledger accounting; meets deadlines for bank deposits.
Purchase necessary office supplies.
Ensure that residents are provided with a clean, well-maintained community.
Work within the established budget and notify Community Manager of any variance.
Ensure that all maintenance requests are handled on an immediate one-call basis, within 24 hours if possible, and that residents are notified if parts must be ordered, causing a delay.
Continually inspect property for improvements, record deficiencies and taking the necessary action, within approved dollar limits.
Establish schedules and assign personnel for routine, deferred and emergency maintenance.
Promote positive resident relations, handling resident complaints.
Assume the responsibilities of the Community Manager in his/her absence or direction; assists manager in motivating and promoting teamwork.
Performs other related duties as assigned by management.
This job has no supervisory responsibilities.
1-2 years in multi-family residential management preferred.
Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Microsoft Office Suite; Payroll Systems; Yardi software SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
QUALIFICATIONS: 1-2 years in multi-family residential management preferred.
Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Microsoft Office Suite; Payroll Systems; Yardi software COMPETENCIES: Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIORNMENT: Occasionally required to stand Frequently required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear While performing the duties of this job The noise level in the work environment is usually quiet to moderate The employee must occasionally lift and /or move more than __20__ pounds / frequently lift and/or move up to __10_ pounds Specific vision abilities required by this job include: Close vision; Distance vision Worcester Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.