Job Title: Automotive BDC Agent
Company Name: Joe Machens Nissan
Location: Columbia, Mo
Job Type: Full-Time
Job Summary:
We are seeking a highly motivated and customer-focused Automotive BDC Agent to join our dynamic team.
As an Automotive BDC Agent, you will play a crucial role in our dealership's success by providing exceptional customer service and driving sales through effective communication and follow-up with prospective automotive clients.
If you have a passion for automobiles, excellent communication skills, and a drive to succeed in a fast-paced environment, we want to hear from you!
Responsibilities:
* Respond to inbound inquiries from potential customers via phone, email, and other communication channels promptly and professionally.
* Conduct outbound follow-up calls and emails to nurture leads and schedule appointments for test drives or vehicle demonstrations.
* Provide detailed product information, pricing, and availability to customers in a clear and persuasive manner.
* Maintain an accurate and up-to-date customer database to track interactions, follow-ups, and sales opportunities.
* Collaborate with the sales team to ensure seamless coordination and transition of customers from the initial contact stage to showroom visits.
* Continuously strive to exceed performance targets, such as lead conversion rates and customer satisfaction scores.
* Stay up-to-date with product knowledge, dealership promotions, and industry trends to effectively address customer inquiries.
* Utilize dealership's CRM system and other technology tools to streamline communication and maintain efficient workflow.
Qualifications:
* Previous experience as a BDC Agent or in a customer service role within the automotive industry is preferred.
* Excellent verbal and written communication skills, with a professional and friendly demeanor.
* Strong problem-solving and decision-making abilities to effectively address customer concerns and inquiries.
* Proficiency in using CRM systems and other technology tools to manage customer interactions and data.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Strong attention to detail and organizational skills.
* A passion for automobiles and knowledge of automotive products and industry trends.
* Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
* Competitive salary commensurate with experience.
* Comprehensive health, dental, and vision insurance plans.
* Retirement savings plan with employer contributions.
* Paid vacation and holidays.
* Opportunities for career growth and professional development.
* Positive and collaborative work environment.
How to Apply: Interested candidates are invited to submit their resume and cover letter to ssonnemaker@machens.
com.
Please include "Automotive BDC Agent Application" in the subject line.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview.
Joe Machens Nissan is an equal opportunity employer committed to diversity and inclusion.
Job Type: Full-time
Pay: $30,000.
00 - $50,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
* Weekends as needed
Supplemental pay types:
* Commission pay
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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