Personal lines Agents are to assist with all needs of our Personal lines customers.
Personal Insurance Agents are expected to provide an extraordinary customer experience through a relationship driven, consultive sales approach.
ESSENTIAL DUTIES:
Represent MMIA in a courteous and professional manner, provide an extraordinary customer experience through a relationship driven, consultive sales approach.
Knowledge of MMIA’s Insurance Carrier’s products and services and ability to recommend and train/educate customers on solutions that fit their need.
Focus on and meet individual and team goals, including training, sales, and customer relationship initiatives
Comply with all Insurance policies/procedures and all applicable federal and state laws and regulations
Perform relationship, sales, product, educating, service initiating tasks, such as:
Complete applications and rate risks for new & renewal business
Provide complete and accurate submissions to our carriers.
Solicit coverage for lines of business not carried by the agency
Take claim reports and submit to carrier
Prior to renewal, prepare key accounts for review: assemble, update entire file and account info.
Prepare recommendations for upgrades in coverages
Process endorsements and cancellations
Referrals for loans, deposit, trust, and merchant services
Ensuring Agency management system contains accurate and up to date policy and client information.
Accept customer payments according to agency procedure
Assist Customers with transaction based requests, such as:
Assist Customers with routine account-related requests/inquiries such as:
Providing auto insurance id cards
Inquiries about premium due
Inquiries about coverage
Respond to third party requests relating to the client’s policy
Perform customer requested research.
Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank/Agency from unnecessary losses
Other duties as assigned
Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with customers at all times
Display a positive attitude and enjoy working with the public
Strong verbal communication skills
Strong mathematical skills along with accuracy
Detail oriented
Possess a great sense of organization, priority and time management
Ability to work well under pressure
Ability to identify, research and problem solve on a critical level and think on your feet
Ability to be flexible and to multi-task on a regular basis
Ability to work in a fast paced environment
Strong knowledge of insurance products/services & regulations
Strong technical knowledge of insurance policy language
Strong technology skills and knowledge
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